Privacy Policy

Last updated: 28 October 2026

This policy describes how we process the personal data of users who visit the website www.ilcampanilepremium.it and who contact us through the form, by e-mail, by phone or on WhatsApp, pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 ("GDPR") and Italian Legislative Decree 196/2003 as amended. In case of discrepancy, the Italian version prevails.

1. Data controller

Il Campanile Premium Bed and Breakfast – Altamura (BA), Italy
Identification code CIS BA07200491000023632 – CIN IT072004C200062001
E-mail: info@ilcampanilepremium.it – Phone: +39 328 896 0243

2. What data we process

Data you provide

When you fill in the contact form you give us your name, e-mail address, optionally your phone number and the text of your message, with any information you decide to include (for example dates of stay and number of guests). The same applies to data you send us by e-mail, by phone or on WhatsApp. Please do not include unnecessary data in your message, in particular health data or other special categories of data.

Browsing data

The systems that run the website acquire, in the course of their normal operation, some data whose transmission is implicit in the use of Internet protocols: IP address, date and time of the request, requested page, browser and operating system. This data is used to ensure the operation and security of the website and is kept in the server logs for limited periods, according to the hosting provider's rotation procedures.

Spam protection of the form

To prevent automated submissions the form uses technical checks that do not rely on external services (no reCAPTCHA). To limit the number of submissions, the IP address is stored only in encrypted, non-reversible form (hash) and is automatically deleted within 24 hours. Blocked submission attempts are not recorded.

Visit statistics

Only if you give your consent, the website uses Google Analytics 4 (Google Ireland Ltd) to collect aggregate statistics on visits: pages viewed, referral source, device and browser type, approximate geographic area. The data is associated with a pseudonymous identifier stored in the _ga cookies; advertising signals are disabled and Google Analytics 4 does not store full IP addresses.

Cookies

The website uses a technical cookie to remember your cookie choices. Statistical cookies (Google Analytics) and third-party content (Google Maps) are only loaded with your consent. All the details are in the Cookie Policy.

3. Purposes and legal bases

  • Answering your requests for information and quotes and managing direct bookings. Legal basis: pre-contractual measures or performance of a contract to which you are a party (Art. 6.1.b GDPR).
  • Complying with legal obligations, such as tax and accounting obligations and the communication of guest details to the Public Security Authority when a stay is confirmed. Legal basis: legal obligation (Art. 6.1.c GDPR).
  • Ensuring the security of the website and preventing abuse and spam. Legal basis: legitimate interest of the controller (Art. 6.1.f GDPR).
  • Collecting aggregate visit statistics (Google Analytics 4) and displaying the Google Maps map. Legal basis: your consent (Art. 6.1.a GDPR), which you can withdraw at any time.

Providing the data requested in the form is optional, but without it we cannot answer your request. We do not carry out profiling or automated decision-making and we do not send promotional messages.

4. How data is processed and who receives it

Data is processed electronically with appropriate security measures. The following suppliers, acting as data processors, may have access to it:

  • the provider of hosting, development and maintenance services for the website (Omnilink, www.omnilink.it);
  • the provider of the e-mail service to which messages are delivered;
  • Google Ireland Ltd, for the Google Analytics 4 statistics service (only with your consent);
  • tax and accounting advisors, if the request turns into a booking.

Data is not disclosed to the public or sold. It may be communicated to the competent authorities when required by law.

5. Transfers outside the European Union

The website and the form messages are managed on servers located in the European Union. If you consent to statistics or to the Google Maps map, or write to us on WhatsApp, Google LLC and Meta Platforms Inc. may process some data in the United States: in that case the transfer is based on the European Commission's adequacy decision (EU-U.S. Data Privacy Framework) and on the safeguards offered by these providers.

6. Third-party websites and services

The website contains links to Booking.com, WhatsApp, Instagram, Facebook and Google Maps. When you click on these links you leave our website: the processing of data is governed by the privacy policies of those services. Bookings made on Booking.com are also subject to its terms.

7. How long we keep data

  • Requests for information that do not result in a booking: for the time needed to answer and in any case no longer than 24 months from the last contact.
  • Data relating to booked stays: for the time required by tax and civil law (up to 10 years).
  • Hash of the IP address used by the spam protection: up to 24 hours.
  • Google Analytics statistics: the _ga cookies last up to 2 years; visit data associated with the identifier is kept by Google for the period set in the Analytics property (up to 14 months).
  • Cookie preferences: 6 months.

8. Your rights

At any time you can request access to your data, rectification, erasure, restriction of processing and data portability, and you can object to processing based on legitimate interest (Articles 15-22 GDPR). You can withdraw your consent for statistics and Google Maps from the "Cookie preferences" link at the bottom of every page, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise your rights write to info@ilcampanilepremium.it. We will reply within 30 days.

If you believe that the processing infringes the GDPR you can lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) or with the supervisory authority of your country of residence.

9. Changes

This policy may be updated. The date of the last update is shown at the top.